Experiência profissional 01/06 - 02/07 Yellowcom
Commercial manager
Report: Director
Team: up 150 direct employees.
Commercial manager of 25 Vivo's specialized outlets.
Experience in managing a telecom sore chain and electronics products with a staff of approximately 150 people and R$ 35 millions valued annual revenues.
Sponsorship negotiations with suppliers, store availability, promotional actions aim increase market participation of mobile and technical products, as well as value aggregate service with a 12% of productivity by month to extend warranty and the last 6 months 2.96% of rentability.
09/04 - 03/05 Sika S.A.
Administrative/Sales Supervisor
Reporting to: Sales Manager
Team: 12 direct employees.
Coordination of the Relationship Central, comprehending the assistance to clients' solicitations and Representatives, making interface with Quality department and Follow-up for processes elucidation and correction close to the Sales Force and to the Clients.
Implant and to coordinate of active Telemarketing, by means of Direct Sales and Sales Promotions.
Internal support and Control of the Performance of the Sales Territories, Regional Managers and Representatives.
Coordination of the Projects and Opportunities Control System in development.
Development of Administrative functions and several Controls, including stocks, slow moving and insolvency, proposing and coordinating actions to reach Goals together with the Commercial Management;
Commissions payment as well as contracts elaboration and control with the new Representatives;
Special prices for clients of national or regional performance, such as: Home Centers and Distributors.
01/98 - 01/04 Claro/BCP S.A.
Direct Sales Coordinator (06/03 - 01/04)
Reporting to: Regional Consumer Director
Team: up to 187 direct employees
Claro
Start-up of 24 outlets in the city of São Paulo, stores and kiosks, participating in the definition and selection of sites and interacting with suppliers.
Management of installation and start up activities, being responsible for the Claro outlets upon launching.
Management of works and selection of associates.
Sponsorship negotiations with suppliers and shopping malls.
Initial result of new outlets upon the acquisition of BCP was a 6% market share.
Business trips to Rio de Janeiro, Curitiba, Ribeirão Preto, among other cities.
BCP
Sales / Store Manager (08/98 - 09/02)
Administrative/Sales Supervisor (01/98 - 08/98)
Start-up of activities through coordination of the Activation Center, with a team of 60 customer service employees, 28 technical and service employees and roughly 1,000 clients per day.
Management of the Direct Sales area, starting activities with a 2% market share, with an end result 3% better than expected and an employee productivity 8% higher than expected.
Experience in managing a telecom sore chain, with a staff of 50 and annual revenues of approximately R$ 10 million.
Management of yet another store and kiosk, exceeding the goal established by 10% in three months.
Winner of awards referent to percentages achieved above the teams total quota, with 4 salespeople being awarded and another 4 in a Weekly motivational campaign, ranking among the top within the branch office and overall.
Active participation in the inauguration of 3 new stores, from receiving products to defining prices, to product layout.
Responsible for customer support teams, call center and distribution of invitation letters.
Layout optimization with the change of one area inside the store to another place nearby the establishment, generating an increase in productivity and sales.
Execution of team training regarding the use of the customer management system (AMDOCS / SGC), in São Paulo, Recife and Fortaleza.
Execution of local (field) actions, aimed at increasing store disclosure to expand the database and close sales.
08/94 - 01/98 Globex Adm. de Consórcios Ltda. - Ponto Frio
Sales Administration Head
Reporting to: RJ Manager / SP Director
Team: 4 direct and 50 indirect employees
Implementation and supervision of the Consórcio, Buying Club and Customer Services areas.
Multiplier of Total Quality procedures, representing Globex at PROCON.
Monitoring the placement of ads in the print and electronic media, controlling managerial sales reports, holding meetings, making visits and supervising store sales teams. Participation of the company in the Condex Consumer 95 fair.
05/91 - 05/93 Dow Corning do Brasil Ltda.
Marketing Intern
Reporting to: Manager
Execution of market research, contacts with ad agencies and participation in trade fairs.
Assistance to Marketing Coordinators, developing logo, brochures, technical literature and selection of photos.
Support to representatives and follow-up of clients.
01/89 - 04/91 Hirai Comércio de Veículos Ltda.
Financial Assistant
Sales Assistant
Reporting to: Manager
Responsible for invoicing vehicles and attending clients.
Accounts receivable and treasury experience.
Interpersonal relationship, leadership and dynamics skills, as well as ease at adapting to all kinds of business environments.
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