Call Center or Administrative Area Availabe to work in : São Paulo, SP |
Technical Summary Experience in Call Center:
Active;
Receptive;
Retention;
Organization of Back Up`s;
Domain of the techniques of negotiation (active), support (receptive) and retention of customers. |
Specific Knowlegdes Personal characteristics: Organization of the work; Proatividade in the activities; Security guard in speaks; Persuasion in the subjects related to the customer; Excellent marketing of relationship;
Dynamism in the solution of problems.
Knowledge of computer science: Windows95/98/Me/XP, Office (word, excel and to power point), InterNet Explorer and Microsoft Outlook.
Course-training: Receptive, Active and Retention TLMK. - SPCOM COM. E PROMOÇÕES LTDA. |
Relevant Experience Company: SPCOM COM. E PROMOÇÕES LTDA.
Period: Set/2001 - Dec/2002 Position: Operator of Call Center - Active (4 months), Receptive (5 months) and Retention (5 months). |
Education E.E.P.S.G DR FABIANO LOUSANO
2°GRAU COMPLETE
YEAR OF CONCLUSION - 2000. |
Foreign Languages Basic notions knowledge of English |
Personal data Brazilian, 21 years, bachelor |
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